From Accounts Assistant to Finance & Quality Lead

Skills Bootcamp in Quality Management, Chloe Mary Day

IT Desk is a trusted UK-based IT support and consultancy provider. This case study focuses on Chloe’s journey and how investing in our Skills Bootcamp in Quality Management has supported both personal career progression and organisational improvement at IT Desk. 

Chloe began her career at IT Desk as an Accounts Assistant, with no prior experience in quality management. Recognising the importance of quality systems within the business, she and her manager identified the need for her to gain a deeper understanding of the company’s Integrated Management System (IMS) and so enrolled on our Skills Bootcamp in Quality Management.  

Completing the Skills Bootcamp was a pivotal step in her professional development, equipping her with the knowledge and skills to take full ownership of maintaining and enhancing the IMS. Where she was able to implement the skills learnt directly into her role by: 

• Writing and implementing processes.
• Developing comprehensive risk assessments.
• Presenting data-driven insights to management.

Chloe said, 

‘These contributions have strengthened our systems and supported strategic decision making.’ 

Key Learning Highlights 

Chloe highlighted the Internal Audit module as the ‘most valuable’. It gave her the confidence to conduct audits independently within IT Desk, learning the importance of preparation and ensuring that audit reports are completed promptly and comprehensively. She also found the GDPR module insightful, building her knowledge of data protection regulations which allowed her to take on greater responsibilities. This was instrumental in supporting the IT Desk organisation’s commitment to safeguarding personal data and managing risk effectively.  

Overall, Chloe found her experience to be both engaging and rewarding, finding the smaller sized group allowed for more meaningful interactions and personalised support. She went on to praise our expert tutor Zoe, describing her as ‘consistently supportive, knowledgeable and approachable both during & after the sessions’.  

IT Desk have now benefited from increased internal capability, stronger compliance processes, and a more confident quality lead within the team.  

Chloe stated she would 

‘Highly recommend the Skills Bootcamp in Quality Management to anyone in a similar role. It provided me with both the confidence and the practical knowledge needed to progress in my career. The content was relevant, engaging, and immediately applicable to my day-to-day responsibilities.’ 

Want to strengthen quality management in your organisation? Get in touch today! 

📧 info@clearquality.co.uk 
📞 01709 918501 

Learn more about Our Skills Bootcamp in Quality Management: 
🔗Skills Bootcamp in Quality Management | Clear Quality