Here's what our clients say about us:
Paul Ponsonby Limited Testimonial, 07/03/2020
I would like to applaud the sterling effort made by Darren in helping us achieve another two years of certification for our ISO 9001 and ISO 14001. We would not have achieved this without his help, mainly due to the fact many parts of these standards are far from clear as to their aim and, as transport and warehousing is our business, an expert like Darren is essential to help us become fully compliant.
He is always thorough in everything he recommends and, as we intend to build on our successful certification, we will be calling on him again through the coming year. I’m sure his other clients speak and think as highly of him as we do.
Keith Povall, Marketing
Intelligent Facility Solutions Limited Testimonial, 06/02/2020
“Working with Clear Quality for our ISO has been a breath of fresh air after we found out a previous consultant we were working with wasn’t right for our company and Darren is one of a kind. He is such an amazing consultant and so easy to work with. His approach in simplifying every little detail, willingness and dedication to ensure we succeeded in the accreditation gave us a huge relief in going through the process.. He literally moved with us every step of the way and we never had to second guess anything. He gave us assurance of success and he delivered. We would definitely recommend this company any day, anytime.”
Kehinde Fahiku, Continuous Improvement Executive
PHES (Plate Heat Exchanger Services Ltd) Testimonial 11/12/2019
“The knowledge and professionalism of Clear Quality, along with their very approachable attitude, played a huge part in PHES achieving the ISO9001: 2015 standard and without the help of both Darren Forder and Debbie Whitehead, this would not have been possible.
A huge thanks from the whole team at Plate Heat Exchangers Services Limited.”
Mark Ingram, Commercial Manager
Talasey Group Testimonial - 01/11/2019
"We contacted Clear Quality about 9 months ago to help with our surveillance visit for 9001 and 14001. Up to this point we had used other consultants but never felt like our Integrated Management System was our own and added much value to the company. From the first day I met with Clear Quality I knew we were in great hands. Karen has supported us in ensuring that our system is our own and that we get the most out of the ISO Certification that we can and it isn’t just a ‘tick box exercise’.
We recently had our 9001 and 14001 audit and we received the best results we have ever had (by a mile) as a company. We could not have done it without the help of Clear Quality and I am confident that this working relation will continue and only become stronger. Thankyou so much."
Keeley Fox, HR & Compliance Advisor.
Rollem Testimonial - 21/10/2019
"Since the referendum to leave the EU, we decided there was an imminent need to look at having some sort of accreditation behind our name at Rollem. ISO standards fit the bill and so did the recommendation of Clear Quality as consultants to help us achieve this.
Having an international customer base, there is a need for us to have internationally recognised accreditation, particularly once we no longer can or have EU compliance to accredit the standard of our machinery.
Having worked with Clear Quality and in particular Darren over the past 18 months-2 years, he has helped improve the efficiency of our day to day operations undoubtedly. It has been a slow process to change the mindset of a workplace that hasn’t addressed this area before. Having a workforce that still includes the first employees hired at Rollem over 50 years ago and employment averaging at least 17 years, our downfall was the lack of documentation rather than people keeping it all in their heads! The process hasn’t slowed or stopped operations as we worked through it and it has actually streamlined some areas and made them easier for us than ever before.
Darren’s patience and persistence with us has paid off and we have finally passed our stage 2 audit, no chance we would be able to say that without him and Clear Quality!”
Rachel Murphy, Business Support Manager
Technique Learning Solutions Testimonial - 30/08/2019
"We wanted a company to assist us in implementing an updated Quality Management system, Clear Quality have been superb to work with and have a very methodical straight forward approach which has also encouraged us to think outside the box and reflect on enhanced business practices.
We now see Clear Quality as an integral part of the team and as being an investment that has far outweighed the benefits we have received.
We would highly recommend Clear Quality to any organisation wanting to implement or enhance their current Quality Management Systems."
Andy Sharp, Commercial Manager
Samurai Digital Security Testimonial - 22/08/2019
Samurai wanted ISO 9001 so we could ensure clients and potential customers are aware of our commitment to improving the quality of our services. This will also help us to become CREST compliant.
Clear Quality helped us through this process by offering guidance and support on the requirements for 9001, while also creating plans for when the required documents should be completed by. Karen has been an immense help during this whole process.
I would recommend Clear Quality to any clients looking for ISO 9001.
Jack Hague, Cyber Security and GDPR Consultant
Reynolds Logistics Testimonial - 21/08/2019
“We employed Clear Quality approximately 18 months ago. As our Lead Consultant from Clear Quality, Darren very quickly built a great working relationship with everyone he encountered in the business. With his professional attitude and calm approach, he has helped us integrate ISO throughout our whole business process, whilst also guiding our ship through two audits, steering us as required in order to ensure successful recertification on ISO 9001 and upgrade from OHSAS 18001 to ISO 45001.
I would highly recommend Darren and all the Clear Quality team as highly professional individuals who fully understand both the requirements for businesses under ISO, but their absolute skill lies in making them real and tangible for a business. With the help of Clear Quality, our QMS system is now an important cog in the business and part of our everyday working life!”
Darina Corr, HR & SHEQ Manager
Professional Energy Purchasing (PEP) Testimonial - 06/08/2019
“As part of our Business Plan we decided to look at implementing ISO9001:2015 in September 2018.
We felt this would help to structure the company and help with succession planning while working towards a management reporting system.
The team have been working with Karen Taylor from Clear Quality who have helped us to implement the changes and gain the IS09001:2015 certification which was awarded in April 2019. We are still working with Karen who supports with Management reviews and internal audits to comply with the ISO standard. Karen at Clear Quality have made the ISO certification experience smooth and stress free, as well as helping the whole team really understand the process. Thank you, Karen for all your support.
The benefit to the company has a two-fold affect that we now have all working procedures & policies written down in an easy understandable way for staff to follow. We have continued to improve and update changes. Our customer base is mainly made up of manufacturers and multi sited businesses.
We feel this helps give them confidence to use Professional Energy Purchasing Ltd to support all their Energy needs, as we are one of very few Energy Consultants who hold this ISO standard.
We would highly recommend Clear Quality Ltd to any business looking for ISO accreditation.”
Linda Spencer, Managing Director
Daily Care Testimonial - 05/08/2019
From our initial phone call to Clear Quality where I spoke to Debbie, she was so informative about the new standard and how they can help us with the transition.
David and I are so thankful for all Darren’s help in us achieving the new standards ISO 9001: 2015, Darren made it so easy and stress free and he explained to us each section in the standard.
Without your professional help we would not of reached the required standard, so we thank Clear Quality & Darren for all your help!
Coptrz Testimonial - 25/07/2019
“Clear Quality were recommended from a company I used to work for as they had started to use Darren, who originally guided them through the ISO 9001:2015 transition, in which Clear Quality impressed. It was then decided that they would keep Darren & Clear Quality on to help maintain and upkeep their Quality Management system.
We received excellent advice from Darren on how to create an IMS to cover the ISO 9001:2015 & 14001:2015 standards and how to further develop what we already had in place so our processes and documentation were in line with the requirements. ISO 14001 was new to me so it was great to have someone to guide us through the process who fully understood the requirements and how our business worked, we also only decided to include 14001 half way through the process, none of this was an issue to Darren or Clear Quality.
The assessor had no observations and no non-conformances when it came to our certification audit.”
Amanda Speight, Head of Operations
Midlands Building Control Consultancy Ltd Testimonial - 15/07/2019
Midlands Building Control Consultancy Ltd started as an Approved Inspector on 24th July 2017, we are a private Building Control service provider covering the East Midlands area and we are regulated by The CICAIR and audited on a regular basis to gain and retain our reregistration.
Clear Quality have helped us gain IS0 9001 certification from BSI and helped us with our written procedures and quality management systems.
Gaining a certificated QMS also ticks all of the boxes required from CICAIR and our insurance under writers.
Clear quality have also helped us with the internal auditing process within the company and also with external audits from CICAIR and BSI.
Debbie and her team have been a great help and assistance to the company.
TechniQual Engineering Ltd Testimonial - 03/07/2019
“Darren and the team at Clear Quality have worked with TechniQual Engineering for the last couple of years, providing the company with valuable external support to ensure that we are continuously improving our operations, systems and procedures, allowing us to remain competitive with the ability to meet and exceed customer requirements time and time again.
Darren is very knowledgeable in all aspects of business improvement and the support he has given us, in particular around internal auditing and top-level management reviews has enabled us to make efficiencies in a number of areas of the business. The Directors at TechniQual Engineering have no hesitation in recommending the team to any other business, large or small, who are passionate about improving their operations.”
Leanne Adams, Director
Prototype Creative Testimonial - 31/05/2019
“We commissioned Clear Quality to help guide us in implementing an approved quality management system. From the beginning, as a company we wanted to be 100% involved with creating, implementing and ultimately adhering to, our own quality management system.
With the guidance of Clear quality, notably Darren Forder, we passed our audits’ first time, with zero non-conformances. Something we are particularly proud of.
With the support and consultancy of Clear Quality and (often short notice) ad hoc support, we now have a QMS in place that every single member of staff at Prototype Creative has not only acknowledged, but has also contributed to its implementation. Which without Clear Quality, would not have been possible.”
Gavin Winder, Creative Director
ICPE Testimonial - 23/08/18
Established in 2000, Ian Cocker Precision Engineering has achieved recognition for quality services. However, in 2018 we were looking for business growth opportunities and the prospect of obtaining a superior customer base. We comprehended the need for an advanced management system that aligned with quality to coincide with our wider business strategies. ISO 9001:2015 was primarily necessitated to endeavour this particular direction within the business. ‘Clear Quality’ were at the forefront of this aspiration and were very efficient and effective in informing ICPE of the requirements needed to attain ISO 9001:2015. Monthly visits and actions were arranged in advance to ensure all areas of the QMS system complied with the international standards. Clear Quality demonstrated their knowledge and expertise in creating quality management systems combined with systematically understanding the demands of a growing business.
Clear Quality’s involvement in the process, helped us seemingly implement our management systems effectively to achieve accreditation. Clear Quality were thorough and insightful on the direction for us to take and the necessary developments needed to enhance our internal systems. Clear Quality are still providing a service to us to ensure continuous improvement of the QMS is maintained and remains a fundamental element to ICPE. while remaining dedicated and professional throughout. They offer an unparalleled service remaining dedicated and professional throughout and we would highly recommend them to any business requiring this service.
Orthosprojects Testimonial - 17/08/18
Darren from Clear Quality was a massive help to us in achieving ISO9001:2015. Without his help and knowledge, we would have struggled to implement all of the new requirements for the transition. Darren was extremely knowledgeable of the new standard, as well as being polite, punctual and understanding of our needs. Not only did he implement the new requirements, he also overhauled our existing quality system, making it much simpler and easier to understand for all the staff. Using Clear Quality was a great idea as it made the transition and usability of our quality system so much easier”
Thanks again Darren!
Quality Engineer at Orthosprojects
MWS Testimonial - 30/08/18
I would like to thank Clear Quality, especially Karen for all your help with the updating of our quality management system in line with the new requirements for ISO 9001:2015.I requested your services following a google search and from the onset the level of understanding and ability to adapt your services to our business became apparent.Within a small timeframe we now have an ISO 9001:2015 accredited quality system that works for us and we all have a better understanding of both the requirements of the standard and our own processes.I would not hesitate to recommend you to others and will be using your services again.
QHSE Manager MWS Ltd
Robsons Handling Technology Ltd Testimonial
Clear Quality Ltd provide a first class, cost effective, professional service for SME’s wishing to improve their Quality management systems or gain ISO accreditation.
Robson Group commissioned Clear Quality and Debbie in January 2018 to review our approach to ISO 9001 accreditation and the quality systems and approach we use in our business. Although we have had our ISO accreditation for many years, we have struggled to address the issues in the new 2015 standard and our quality systems and processes were stagnant and not contributing effectively to the development of our business.
Debbie quickly assessed the existing processes within our business and mixed easily with our management team to gain a good understanding of our business. Her knowledge of ISO was excellent, as you would expect, but more importantly she managed to simplify our quality systems and processes quickly and cost effectively whilst gaining ownership from our management team. In June 2018 we passed our ISO 9001 accreditation to the new 2015 standard with no non-conformances and a commendation from our LRQA Adviser.
We have more work for Debbie and her team to undertake on behalf of Robson’s but I would have no hesitation in recommending Clear Quality to any SME in the region grappling with their quality management systems and wanting a fresh pair of eyes perspective on moving their business forward or gaining relevant ISO accreditation.
CEO Robson Group
Paul Ponsonby testimonial September 2018
I recently joined Paul Ponsonby Ltd and am involved in the transition from ISO 9001 2008 and 14001, to the 2015 version. I have considerable “old experience” of ISO but being about ten years behind the times, I was well and truly out of my depth.
We called Clear Quality in to help us with the transition and they sent Darren!
There are good ISO consultants and then there’s Darren.
He’s very easy to get on with. He takes the time to explain precisely what the aim of a particular procedure is and is patient enough when ode dogs like me don’t get it first time.
He’s helped us incorporate the two standards we work to into one IMS or Integrated Management System. Yes, he’s fond of his acronyms. One bit of advice suggested we adopt, was a RAG approach which had me searching my desk drawers for a duster when in actual fact he was suggesting a colour coding system of Red Amber and Green.
But seriously, when I say there’s good ISO consultants and there’s Darren, I mean he’s top drawer. Thorough and clear with his advice. I’m pleased to say that when the external assessor came to reassess us in August, we were immediately recommended for transition to the new standard.
We’ve called Darren back for a further day’s consulting to help clarify auditing procedure “moving forward”.
Our company is delighted with the help he’s given and the confidence he’s helped build amongst us. We look forward to working with him again.
Sales & Marketing Assistant
Paul Ponsonby Limited
Excellent service and assistance given by Clear Quality and their representative Darren Forder with our recent upgrade to ISO 9001:2015.
Darren was extremely professional, knowledgeable and efficient whilst being very friendly and approachable.
I would highly recommend both Clear Quality and Darren to any company requiring assistance and we would definitely contact them again in the future.