An ISO certification is not a license that permits an activity. It merely certifies that a management system, manufacturing process, service or documentation procedure has all the requirements for standardization and quality assurance.
International Standards mean that consumers can have confidence that their products are safe, reliable and of good quality. ISO's standards on road safety, toy safety and secure medical packaging are just a few of those that help make the world a safer place.
Regulators and governments count on ISO standards to help develop better regulation, knowing they have a sound basis thanks to the involvement of globally established experts.
A management system is the way in which an organization manages the inter-related parts of its business in order to achieve its objectives. These objectives can relate to a number of different topics, including product or service quality, operational efficiency, environmental performance, health and safety in the workplace and many more.
The level of complexity of the system will depend on each organization’s specific context. For some organizations, especially smaller ones, it may simply mean having strong leadership from the business owner, providing a clear definition of what is expected from each individual employee and how they contribute to the organization’s overall objectives, without the need for extensive documentation. More complex businesses operating, for example, in highly regulated sectors, may need extensive documentation and controls in order to fulfil their legal obligations and meet their organizational objectives.
Benefits of ISO 9001:2015
Grow your business
One of the most common questions you are asked when bid writing/quoting for new business is “What level of management systems do you have in place.” ISO 9001 shows potential customers your level of commitment to data security and quality. It enables your company to standout within your business sector and enhance your possibilities for growth. The standards allow your buyers / customers to see your excellence in trade, quality of service and products.
Increase customer satisfaction
By understanding your customers’ needs and reducing internal errors, you increase customer confidence in your ability to deliver a service right first time. We are all aware of the possible consequences of sharing data ISO 9001 certification demonstrates to your customers that you take security of every kind at the highest importance and are an organisation that can be trusted.
Manage exposure to risk
Accidents and malicious data breaches cannot be fully eradicated, and “hackers” are constantly finding new ways to obtain your companies data however implementing a structured quality management system is the most effective way to protect, further strengthen and reduce the risks to your systems and customer data. By using the standards to their full potential, it will allow you to truly identify and address the risks and opportunities within your business. Context of the organisation (Clause 4 of the standards) will enable you to define the scope of your business, relevant stakeholders / interested parties that have an impact to your sustainability and the risks / opportunities that may have either an adverse or positive impact to your business.
By following industry best practice and focusing on quality you can reduce costs throughout your business. Employees understand their role better and adhere to the businesses way of working in a more structured manner reducing downtime and inefficient workforce.
Improve supplier relationships:
Because ISO 9001 certification ensures best practice processes are in place which can contribute to more efficient supply chains, gaining certification increases their confidence in your processes.
Improving the economy:
ISO helps to improve the economy by improving relationships between businesses, catalysing further trade not just with UK companies, but internationally, and increasing the speed at which new products / services reach the market. These processes mean that new commerce is constantly impacting the economy and bringing new money into it.
Through the reputation of ISO 9001 you are able to win more tenders and contracts. By being more efficient you will also retain more customers and experience more repeat business.
Improve employee morale:
By being transparent internally and improving communication throughout the business, everyone understands their own role and responsibility and work to one system preventing any deviations / errors occurring.
Better internal management:
By implementing a structured quality management system aligned to the requirements of ISO9001 it will provide more transparent reporting for management to monitor and measure the success / failures within the company through critical reporting and communications.
With a quality of trade guarantee, commerce between your company and buyers becomes even easier. The original purpose of the ISOs was to allow large companies, such as the Ministry of Defence, to ensure its suppliers met the high quality they expected and required. The ISOs successfully achieved their purpose: a buyer now sees you have ISO accreditation and can continue with trade. All businesses you work with recognise the credential and sales happen much more smoothly.
Improve the consistency of your operations:
By implementing a bespoke quality management system that is fit for purpose and meets the context of your organisation then the internal processes / procedures created should increase operational and product consistency. By everyone adhering to the same process it will elevate any deviations and prevent reoccurring errors.
Contact Clear Quality for more information and arrange a free no obligation meeting to discuss how we can support you gain accreditation in the ISO standards. www.clearquality.co.uk or call 01709 918501.